Your staff could not have been more professional or efficient. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. The ED sees approximately 97,000 patients per annum. I'm feeling more optimistic about my treatment. Health Education England will join us in April 2023. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. [Very happy with 'Treatment'] I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. They said the symptoms indicated COVID. Patient Experience Team. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of Clinical observations were not undertaken in a consistent manner. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. Suspended ratings are being reviewed by us and will be published soon. aec russells hall hospital. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Staff provided emotional support to patients to minimise their distress. Let's make care better together. No rating/under appeal/rating suspended the service is performing well and meeting our expectations. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. I then come down with a pneumonia on my chest. Published Patient Experience Team. Guest hospital is a satellite hospital which offers additional outpatient facilities. We did not speak to people as part of this follow up review. Paediatrics and Gynaecology etc. Most staff were complimentary and shared examples of how they were supported by their managers and teams. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! If you need sub-specialty input, you will then be referred to different specialties. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. Some patients with suspected sepsis were still not being identified or managed appropriately. It is great to hear that you received excellent care and treatment in AMU and Ward A2. Arrangements were in place for the safe handling of medicines. Staff we spoke with did not realise this. All the best and take care. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. We are continuing to monitor progress against these. We spoke with 22 members of staff of various roles and grades. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. 4688/4676) Lisa Evans-Dimmock. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published Change my preferences The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. 2023 Russell Medical. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. We saw that a number of improvements had been made to the diet and fluids that people received. For more information on ratings, please visit medicare.gov. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. First amu then onto ward A2. We rated it them as requires improvement because: Published We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The BBC is not responsible for the content of external sites. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. 3136/3139) Vikki Thompson, AMU (ext. The trust took immediate steps to put this right. there are some services which we cant rate, while some might be under appeal from the provider. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Our mission is simple: Being the best because, we care. Russells Hall Hospital / Accident and emergency We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). Dudley I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. What we found is summarised within the overall summary. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. 4 years ago, I attended this unit after a visit to my gp. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. This is not my first experience of this hospital not checking information relayed to them by 111. Again thank you and i would recommend this hospital to all my family and friends. or call us on 0845 113 0012, Response from Tickets cost 3 and the journey takes 5 min. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. ADVERTISEMENT: Services or products are not endorsed by the Trust. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. "We are working closely with HSE in relation to this matter.". Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Published We carried out an out of hours, unannounced, focussed inspection. 28 March 2013. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. After firstly being admitted with a cellulitis infection in my left leg The service made sure staff were competent for their roles. We have 11 permanent physician associates and one rotational physician associate in our department. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Any other browser may experience partial or no support. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical All the best and take care. Who has Care Opinion told about this story? AEC was well run and escalated patients that they couldnt manage. I was treated with so much dignity and respect that I left feeling supported and cared for. Departments did not always have effective systems for identifying risks. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. Staff feel able to develop their own ideas and have confidence that the trust will support them. How could this website work better for you? One person said, "I have had good treatment, I couldn't ask for better. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. Information was available for people to read if they chose to. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. In AMU, you will also be reviewed by therapy services if necessary. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. The trust has responded well to the Keogh review in 2013. 18 April 2018. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. Published Following streaming or triage in emergency departments (EDs), Specialists (e.g. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. We are continuing to monitor progress against these. Menu The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. the service is performing badly and we've taken enforcement action against the provider of the service. A fantastic level of care was provided for my daughter while here. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. For Covid-19 Test Results or Patient Portal registration please call the number below. Have you experienced something like this, here or elsewhere? I felt really listened too when I was at my worst and feeling hopeless. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. Our rating of well led was requires improvement overall. 3 December 2014. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. About: We don't rate every type of service. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". All rights reserved. People could not always access services when they needed. WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. Care records were still not always written and managed in a way that kept patients safe. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. We spoke with 44 people who were using the service or their relatives. Keep 999 and A&E free for serious and life-threatening conditions. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. Our rating of responsive was requires improvement overall. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. Mill House Coffee is []. All the best and take care. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. Outpatient services are also provided at the Corbett and Guest hospitals. On the first floor is a 30-bed short stay ward. Visit https://www.careopinion.org.uk Wed also like to use analytics cookies. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. Cant fault the staff and the service. Let us know if this is OK. Well use a cookie to save your choice. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. Our rating of effective was good overall. Located in the main lobby of Russell Medical. Our rating of services stayed the same. We are carrying out a review of quality at Russells Hall Hospital. Covid-19 Release of Information Call Line: 256-215-7461 []. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. WebMaps & Directions. B71 4HJ. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The care I received from start to finish was exceptional. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. Only a small proportion relates to the emergency department itself. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. Russells Hall Hospital Accident and emergency Russian minister laughed at for Ukraine war claims. We found that arrangements were in place to ensure that medicines were managed safely. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. We are proud to be the healthcare partner you trust to care for those you love. For the latest COVID-19 information from the Alabama Department of Public Health, call 211. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. Russells Hall Hospital 5 years ago. 15 March 2011, In 2023 Russell Medical. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. To call the information desk from within the hospital, dial extension 7081. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. DY1 2HQ, Posted via The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. This condition related to the provision of specialist medical in reach and support into the emergency department. Staff were unable to describe what fit to sit meant or any criteria for this assessment. Even the food was great! Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. we have taken enforcement action. I was then asked to sit in an isolated area, which was not a problem. I recently came into hospital on the day surgery unit for a SLNB and biopsy. Thank you so much to everyone that day. the service is performing exceptionally well. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. Patient Experience Team. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Read about our approach to external linking. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Read about our approach to external linking. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. They didnt look to see what information had been recorded but asked what my symptoms were. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. Browser Support Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Inadequate After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. The hospital states this is the largest donation in Russell Medicals history.