The mediator will be chosen after a thorough review of the documents in the case. A: The settlement provides compensation for repairs, replacements, and out-of-pocket expenses related to the refrigerator issues. Its lawyers have said that it is working with the class action lawsuit to settle the issue. Consumers who had purchased affected refrigerators before a certain date were generally eligible, while those who purchased after that date were not. Our purchase of a Samsung Model RF23HCEDBSR Refrigerator has had ice maker problems since we bought it on 4/14/14. The refrigerator will stop cooling if a circuit board malfunctions, and you can hear a clicking noise. I would like to join the class action for defective Samsung icemakers. Samsung Refrigerator Ice Maker has not worked since installation the ice maker freezes up and it leaks inside and outside the refrigerator. The leak started soon after purchase. We have a Samsung RF28HMEDBSAR/AA unit, and it has done what is stated here since the day we got it? Twice while I was out of town, I came home with a puddle of water on my kitchen floor leaking from the fridge, and ice under the 3rd pull out drawer, so how do I join the class action Lawsuit. A: Consumers who purchased a Samsung refrigerator between 2009 and 2021 may be eligible for compensation. Raising twelve causes of action, the suit alleges . Thousands of Samsung refrigerators have been recalled in recent months. How do I become a part of the Samsung Refrigerator lawsuit. He then used a thermal imaging camera and found that the temperature was 45 degrees at the top of the refrigerator and 29 degrees near the bottom, court documents state. my top ice maker is not working Samsung RF28R62415R. I purchased a Samsung refrigerator model RF28T5001SR/AA in February 2021 and the compressor went bad after 8 months and now 4 months later the ice maker stopped working. The latest, Read More The Samsung Galaxy S23 leaked colors: Sneak peek!Continue, Samsung Electronics Co., Ltd.today introduced its One UI Watch user experience at Mobile World Congress (MWC) today. We purchased our french door Samsung in May of 2012. this is our 3rd icemaker as they just quit working. Samsung customer support is available to provide assistance with repairs, replacements, and other issues related to Samsung refrigerators. The lawsuit has become an important warning for other companies and will help consumers get their money back. Im so angry and disappointed in SAMSUNG. Samsung also agreed to implement design changes to prevent future defects from occurring. In July of last year, the consumer advocate Consumer Reports filed a class-action lawsuit against Samsung refrigerators. Your email address will not be published. Add my name to the list. I thought Id be fighting a losing battle, but now I see many others have had the same problem. A Facebook group for consumers to discuss the issue claims more than six thousand members. The ice maker has been freezing up for yr or so . My interests range from technology to photography. A: To be eligible for compensation under the Samsung Refrigerator Class Action Lawsuit settlement, consumers must have purchased one of the affected refrigerator models and experienced specific problems such as cooling issues or ice maker problems. We even bought the extra warranty and had repaired several times and the top ice maker doesnt work at all the bottom one just when it wants to. Me too. We just found out about this lawsuit this month from a appliance service man. Ron, You are good man, you will be lucky to gat a piece of paper from the settlement, IF there is one. Samsung fridge allegedly knew about the flaws in the ice makers and Refrigerator Class but did nothing to fix them or replace them. I have the french door model with the pull out freezer on the bottom. For a mailed claim form to be considered eligible and timely, it must have been postmarked by February 5, 2021. Get browser notifications for breaking news, live events, and exclusive reporting. Its ashamed costumers spend there HARD EARNED MONEY on Junk that is just pretty on the outside. After I unplugged my refrigerator for 5 days to allow it to defrost before the service technician came out, and all the ice melted, it became possible to pull the freezer drawer out all the way. The tech said that there wasnt styrofoam in the back of my refrigerator. The only way to stop the loud fan grinding noise is by opening the fridge doors but then, obviously, temp in fridge significantly drops. Overall, the claims process was designed to be accessible and user-friendly and provided affected consumers with a way to seek compensation for their losses. I joined the lawsuit at the height of the opposition and am trying to figure out where to go from here? Its annoying. This has dragged on for far too long. Denise. In addition the displayed temperature is 38F while the actual measured temperature is 46F. A local consumer tells the Problem Solvers about her Samsung refrigerator issues and how many . Theyve been back three more times. However, in recent years, some consumers have reported problems with their Samsung refrigerators, ranging from cooling issues to problems with ice makers. We purchased the fridge on 12/1/2014, we have constant problems with the fridge freezing up, motor fan freezing up, water under the vegetable tray and ice maker every 10 days having to be unjammed and thawed out so the ice maker will work. Could you please tell me who you contacted at Samsung to have it looked at? Its almost like Were being punished for a Name Brand Company that should put out better products or pull their refrigerators instead of continuing to sell them knowing they had issues. If I have to replace it though, I wont buy another Samsung. One class action lawsuit just closed. The model number is RF23HSESBSR/AA. Can I become a litigant in this lawsuit? I have been dealing with Samsungthey are a nasty, disgusting company. Khristopher J. Brooks is a reporter for CBS MoneyWatch covering business, consumer and financial stories that range from economic inequality and housing issues to bankruptcies and the business of sports. We purchased the Samsung Refrigerator/Freezer, Model Number: RF28HMEDBSR/AA last year and are experiencing the same problems with the Ice Machine. I currently am defrosting it again. AT A LOSS as to where to turn now. Samsung is currently facing multiple legal actions. Twin cooling system. I have the same problems as everyone else. Have you received any information pertaining how to be included in it or what identification number is assigned to the class action? Finally after several months technician came estimated price to fix was about 30% of cost of the fridge. I use hair dryer to defrost outside of icemaker and it works for about 3 weeks before freezing over again. Woah! The lawsuit alleged that Samsung had sold refrigerators with design and manufacturing defects that caused them to fail prematurely. Had to have a restoration company come in to dry out my floors, carpet and basement. When I came back inside there was a massive amount of water all over my hardwood kitchen floor. A: The reported problems included issues with cooling, excessive noise, and ice makers that malfunctioned. Why must I now have to be burdened again with the cost of repair and transportation if this is a defect in the manufacturing process? I said it is because of the ice maker why is it not covered? The proposed class action lawsuit follows closely behind a separate Whirlpool class action lawsuit that was recently settled for $21 million to resolve allegations concerning defective drain tubes in refrigerators manufactured by the company that caused freezing resulting in water leakage. Anyone who bought a Samsung refrigerator within the previous seven years is eligible to file a claim that is defective or caused injury. Your email address will not be published. I want to be part of the class-action lawsuit. They should be made to sell appliances that work especially since they want us to pay for them. Samsung provides detailed maintenance instructions and recommendations for each refrigerator model in the owners manual. I have filled out this for five times and I have yet to hear anything on the replacement of my refrigerator the icemaker is come pleat Lee demolish Janet the evaporator motor Ive had to replace two times already Ive had food bowl in it I really really would like my money back on a product that was defective in the first place please contact me. ice maker freezes up. How To Join Samsung Refrigerator Class Action Lawsuit? Electronics giant Samsung is facing a class-action lawsuit from customers who say some of the company's refrigerators don't keep their food cold enough. samsung refrigerator slushy or wet ice, would like to join the lawsuit. John Matarese looks into a Class Action case filed against Samsung, for refrigerator ice makers that fail repeatedly, according to claims How can Samsung get away with continuing to sell this awful ice maker? v. I have a bad refrigerator also, Hi, have you been able to find out how to join the suit? We have a 10-year old fridge. I cant get through with Samsung customer service and I dont have time to stay on hold for hours, I have a business to run. Q: What is the settlement for the class action lawsuit? If any ice is left, it can cause the issue to resurface. CLASS ACTION LAWSUIT MODELS FOR SAMSUNG REFRIGERATORS, Samsung Faces Lawsuit Over Fridge Design That Allegedly Causes Food To Spoil. This service bulletin is included in the lawsuit on page 39. I would like to join the class action soon to get Samsung, I have a French door sanitizer that was bought in 2016, the icemaker stays frozen up no ice cues can come out, my brother-in-law comes down about every six months and he would defrost it and and get it working again. 1-856-772-7xxx. When this settles and after payment to the attorneys, I hope there is enough left to buy us a plastic ice tray so we can make ice in the freezer. Discovered huge amounts of water pouring out of the refrigerator. In response to these complaints, Samsung has issued a service bulletin in July 2015, expanding on the problems described by many consumers. Consumers who had purchased affected Samsung refrigerators were eligible for compensation under the terms of the settlement. the repair only last for 3or4weeks,and back to square one. Freezing my vegetables and freezing in the bottom of the freezer. The original class-action lawsuit was filed in February 2017. Around the same time, some customers filed a class-action lawsuit claiming the ice makers on Samsung refrigerators with French door dispensers have ice crystals at the bottom, slushy ice,. I have a 12 year old fridge, Samsung French door model with the pull out freezer on the bottom. Samsung has released a smart all-in-one fingerprint security IC for biometric payment cards. We have had to take everything our of the appliance many time, and use a hair dryer to thaw the ice at the back of the frig to try to keep the ice-maker in the door working. WHAT IS THE SAMSUNG CLASS ACTION LAWSUIT AND HOW DO I JOIN? "They run above the temperature at which food can be safely stored," the lawsuit alleges. We began leasing our Samsung refrigerator back in 2020 from Aarons who believed had the best products. Did you find out how to sign up for the Samsung lawsuit? The judge has ordered the parties to participate in mediation. I can document at least 4 service calls to repair it, with the final call stating that it cant be repaired due to manufactures defect. I have to get on my hands and knees and chop the ice out so my freezer door will shut and work properly. The company hasnt issued a recall of the refrigerators in question. We purchased a 4 door Samsung Refrigerator, February 19, 2019. Samsung products suck. Have tried for a week to get service to see what caused this problem and nobody responds to my pleas. He moved it as per a Samsung Service Bulletin But the ice maker still freezes uop every 1-2 weeks and my husband has to use a spatula and my hair drier to get the unit out and clean up and restart it. The Energy Department notified Samsung of this on Feb. 18, 2010. However, not all of the model numbers have been impacted. The technician/repair man said that the problem was that Samsung placed the thermostat in the wrong place. The freezer wouldnt pull all the way out and I didnt realize it was because of freezing. Lots of questions here about how to join the class action suit, but no answers. Maybe they can point you in the right direction on how to file a claim now. No more Samsung fridge for us. This month now we noticed the control panel started blinking and throwing error codes, C-39 and C-40. My sons is identical and his quit also. Problems with the ice maker after the first year! The lawsuit details defects that affect the built-in-door ice makers, resulting in leaking and slush and over-freezing in the ice compartment. It is more expensive to get it fixed than to buy a new one. Its important for consumers to note that there was a deadline for submitting claims under the settlement. I purchased my Samsung in 2015 it has French doors and a middle meat/cold drink drawer w/drawer freezer. To receive compensation under the Samsung Refrigerator Class Action Lawsuit settlement, consumers had to submit a claim to Samsung detailing the problems they had experienced with their refrigerators. If you bought a Samsung refrigerator in 2010, you can join the Facebook group. Tks! LAWSUIT RELATING TO THE SAMSUNG GALAXY Devices. The ice builds up around the bucket causing the bucket to have to be pulled out and de-iced. Food spoils more quickly and is less likely to stay in cold storage as a result of the design of these freezers, claims the complainant. The lawsuit accuses Samsung of unjust enrichment, false advertising and consumer fraud. Samsung loves to frustrate the consumer with all the run around they do. Word of Mouth from Unhappy users of Samsungs products are the best way to stop Samsung. According to the complaint, more than 1,000 people have so far complained about the problem with the ice tray. Use a steamer to remove all traces of ice and frost from Ice Room area. In this article, we will explore the details of the Samsung Refrigerator Class Action Lawsuit Settles, what it means for consumers, and what actions they can take. Good thing we have a home warranty and we only have to pay $75.00 a visit because we would have to pay. Please help. Attorney Mike Morgan claims that a government probe into the explosion is necessary to determine whether the Note 7s defective battery caused it. If eligible, your lawyer will get in touch with you. Other Past and Current Lawsuits against Samsung, 1. Found instructions on how to defrost and did that several times, no response from Samsung other than authorized service reps, none of whom would come because we were in lockdown. It will function for about three weeks. We brought our unit in 2015 and very shortly after purchase began having issues with icemaker freezing. However, the settlement is designed to provide meaningful relief to affected consumers and help address the problems with the affected Samsung refrigerators. If another classaction is started count me in. According to the lawsuit, consumers bought Samsung RF26VAB refrigerators in 2009. I wouldve never purchased one had I known about this lawsuit & absolutely would love to be in the class action as its been an ongoing issue and huge annoyance having to de-ice ice maker almost weekly. Meanwhile, a lawsuit has been filed against the company over the defective ice maker in several models. The settlement is expected to settle the case for the consumers. Claims had to be submitted by a specified date in order to be eligible for compensation. The Energy Policy Act requires appliances to meet certain efficiency requirements, and a defect in a fridge does not make it eligible for an energy-efficient certification. The class action claims that Samsung refrigerators have a defect in their ice tray. Samsung is polluting the planet with fridges that last 2-3 years and are unrepairable. "People have been eating foods, getting sick, then realize it was the refrigerator," O'Shea told the station. Plus, they scratched the freezer door during delivery, would have also said nothing if we did not catch it, and had to leave everything in the old fridge 4 days out in the garage until they came back with a new one. Make sure to run steam down the drain area. Please add me to the list. How do we get on the list? Q: What were the problems with Samsung refrigerators? so we quit calling the repairman. My ice maker melted in my refrigerator and yes I have a photo of it. To Date I have Spent $800 on Repairs to Appliance Repair Companies Replacing Circuit Boards and other Parts. Are there any pending class action lawsuits against Samsung (for refrigerators with defective ice makers) that we can join? Same issue here ice maker icing upbought Samsuck refrigerator 5 years ago for $2400 and it has been doing this all along. Samsung has installed two ice makers and admits the problem will never be fixed, unless they deliver me a new refrigerator. Samsung declined to comment about the refrigerator lawsuit on Wednesday. Consumers can contact Samsung or the claims administrator for updates on the status of their claims or for more information about the claims process. Both icemakers stopped working long ago, after 4 repairs, total of $ 490. NEED my money refunded NOW. I see the one from 2017 is currently setting but apparently Samsung is still selling refrigerators with issues in the ice maker (I have one that sounds like it is the same issues from the lawsuit). How do I join the class action law suit??? The second time because it was leaking on my floor. Thank you this has been a nightmare. Alex Murdaugh sentenced to life in prison for murders of wife and son, Biden had cancerous skin lesion removed last month, doctor says, White supremacist and Holocaust denier Nick Fuentes kicked out of CPAC, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Biden team readies new advisory panel ahead of expected reelection bid, At least 10 dead after winter storm slams South, Midwest, House Democrats unhappy with White House handling of D.C.'s new criminal code. I purchased it in Summer 2017. Its also important to keep in mind that compensation varied depending on the specific problems experienced and the model of the refrigerator purchased. Last but not least, you can participate in the lawsuit by calling the law office that is representing the plaintiffs or registering on the official website.